Frequently Asked Questions
Everything you need to know to curate your perfect home.
What is the typical shipping timeline for furniture?
In-stock items usually ship within 3-5 business days. For larger furniture pieces requiring white-glove delivery, please allow 2-4 weeks for transit and scheduled room-of-choice placement.
Do you offer international shipping?
Currently, Design Store ships within the continental United States and Canada. We are working on expanding our logistics to support international orders in the near future.
What is your return policy for home decor?
We offer a 30-day return window for most decor items in their original packaging. Please note that custom-made upholstery and final sale items are not eligible for return.
How can I track my order?
Once your order departs our warehouse, you will receive an email with a tracking number and a link to our carrier's portal to monitor your shipment's progress in real-time.
Are your wood products sustainably sourced?
Yes, we prioritize sustainability. 90% of our wooden furniture is crafted from FSC-certified timber or reclaimed wood to ensure minimal environmental impact.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Affirm for larger purchases.